Difference between revisions of "Troubleshooting client"
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Look for the device on Assets and Compliance \ Overview \ Devices | Look for the device on Assets and Compliance \ Overview \ Devices | ||
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On client it must show entry on control panel | On client it must show entry on control panel | ||
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on cliente: restart service CCMExec - SMS Agent Host | on cliente: restart service CCMExec - SMS Agent Host | ||
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rebuild c:\windows\system32\wbem\repository: | rebuild c:\windows\system32\wbem\repository: | ||
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| − | + | pause service service Windows Management Instrumentation | |
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| + | delete folder, then resume + restart | ||
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logs on c:\windows\ccmsetup\logs | logs on c:\windows\ccmsetup\logs | ||
On ClientIDManagerStartup.log look for CcmSetup is exiting with return code 7 or 0 / client is registered ... ClientID is GUID xxx | On ClientIDManagerStartup.log look for CcmSetup is exiting with return code 7 or 0 / client is registered ... ClientID is GUID xxx | ||
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On PolicyAgent.log look for Applied 19 policies successfully | On PolicyAgent.log look for Applied 19 policies successfully | ||
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On LocationServices.log look for Default Management Points from MP: server name | On LocationServices.log look for Default Management Points from MP: server name | ||
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Check connectivity (ping/firewall) | Check connectivity (ping/firewall) | ||
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Disable Firewall | Disable Firewall | ||
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from server try to reinstall via: right client on device - Install Client (select uninstall) | from server try to reinstall via: right client on device - Install Client (select uninstall) | ||
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or from client c:\windows\ccmsetup\ccmsetup.exe /uninstall (and delete folder c:\windows\ccm) | or from client c:\windows\ccmsetup\ccmsetup.exe /uninstall (and delete folder c:\windows\ccm) | ||
or uninstall using CCMClean.exe then install from \\server\C$\ProgramFiles\Microsoft Configuration Manager\Client | or uninstall using CCMClean.exe then install from \\server\C$\ProgramFiles\Microsoft Configuration Manager\Client | ||
Latest revision as of 19:49, 31 August 2021
Look for the device on Assets and Compliance \ Overview \ Devices
On client it must show entry on control panel
on cliente: restart service CCMExec - SMS Agent Host
rebuild c:\windows\system32\wbem\repository:
pause service service Windows Management Instrumentation
delete folder, then resume + restart
logs on c:\windows\ccmsetup\logs
On ClientIDManagerStartup.log look for CcmSetup is exiting with return code 7 or 0 / client is registered ... ClientID is GUID xxx
On PolicyAgent.log look for Applied 19 policies successfully
On LocationServices.log look for Default Management Points from MP: server name
Check connectivity (ping/firewall)
Disable Firewall
from server try to reinstall via: right client on device - Install Client (select uninstall)
or from client c:\windows\ccmsetup\ccmsetup.exe /uninstall (and delete folder c:\windows\ccm)
or uninstall using CCMClean.exe then install from \\server\C$\ProgramFiles\Microsoft Configuration Manager\Client