Troubleshooting client

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Back to SCCM - System Center

Look for the device on Assets and Compliance \ Overview \ Devices

On client it must show entry on control panel

on cliente: restart service CCMExec - SMS Agent Host rebuild c:\windows\system32\wbem\repository:

 pause service service Windows Management Instrumentation
 delete folder, then resume + restart

logs on c:\windows\ccmsetup\logs On ClientIDManagerStartup.log look for CcmSetup is exiting with return code 7 or 0 / client is registered ... ClientID is GUID xxx On PolicyAgent.log look for Applied 19 policies successfully On LocationServices.log look for Default Management Points from MP: server name

Check connectivity (ping/firewall) Disable Firewall

from server try to reinstall via: right client on device - Install Client (select uninstall) or from client c:\windows\ccmsetup\ccmsetup.exe /uninstall (and delete folder c:\windows\ccm)

or uninstall using CCMClean.exe then install from \\server\C$\ProgramFiles\Microsoft Configuration Manager\Client