Difference between revisions of "ZEN Error Codes for Kerberos"

Latest revision as of 05:40, 2 August 2016

If Kerberos authentication fails, the ZEN displays a page with an error code. The details of the error codes are as follows:

Error Code	Description	When It Occurs	What to do
441000, 461000	The user cannot be found.	The user was deleted or cannot be found in the registered domain.	Add the user.
451000	The domain does not exist.	The realm is not a registered domain on the Zscaler service.	Contact Zscaler support to add the realm as a registered domain.
491000, 501000	Invalid Kerberos token or username.	The computer time is incorrect.	Kerberos is very sensitive to clocks being in sync. Ensure that computer time is correct and it synchronizes from an NTP server.

For more information please refer to the Zscaler article - ZEN Error Codes for Kerberos

@@ Line 1: / Line 1: @@
-[https://zscaler-alt.zendesk.com/hc/en-us/articles/221456187-ZEN-Error-Codes-for-Kerberos Zscaler Kerbros Codes]
+[[Category:Zscaler]]
+'''[[Zscaler#Misc|Back to Misc]]'''
+If Kerberos authentication fails, the ZEN displays a page with an error code. The details of the error codes are as follows:
+{| class="wikitable"
+! Error Code
+! Description
+! When It Occurs
+! What to do
+|-
+| 441000, 461000
+| The user cannot be found.
+| The user was deleted or cannot be found in the registered domain.
+| Add the user.
+|-
+| 451000
+| The domain does not exist.
+| The realm is not a registered domain on the Zscaler service.
+| Contact Zscaler support to add the realm as a registered domain.
+|-
+| 491000, 501000
+| Invalid Kerberos token or username.
+| The computer time is incorrect.
+| Kerberos is very sensitive to clocks being in sync. Ensure that computer time is correct and it synchronizes from an NTP server.
+|}
+For more information please refer to the Zscaler article - [https://zscaler-alt.zendesk.com/hc/en-us/articles/221456187-ZEN-Error-Codes-for-Kerberos ZEN Error Codes for Kerberos]