Difference between revisions of "ZEN Error Codes for Kerberos"
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If Kerberos authentication fails, the ZEN displays a page with an error code. The details of the error codes are as follows: | If Kerberos authentication fails, the ZEN displays a page with an error code. The details of the error codes are as follows: | ||
+ | {| class="wikitable" | ||
+ | ! Error Code | ||
+ | ! Description | ||
+ | ! When It Occurs | ||
+ | ! What to do | ||
+ | |- | ||
+ | | 441000, 461000 | ||
+ | | The user cannot be found. | ||
+ | | The user was deleted or cannot be found in the registered domain. | ||
+ | | Add the user. | ||
+ | |- | ||
+ | | 451000 | ||
+ | | The domain does not exist. | ||
+ | | The realm is not a registered domain on the Zscaler service. | ||
+ | | Contact Zscaler support to add the realm as a registered domain. | ||
+ | |- | ||
+ | | 491000, 501000 | ||
+ | | Invalid Kerberos token or username. | ||
+ | | The computer time is incorrect. | ||
+ | | Kerberos is very sensitive to clocks being in sync. Ensure that computer time is correct and it synchronizes from an NTP server. | ||
+ | |} | ||
− | [https://zscaler-alt.zendesk.com/hc/en-us/articles/221456187-ZEN-Error-Codes-for-Kerberos | + | For more information please refer to the Zscaler article - [https://zscaler-alt.zendesk.com/hc/en-us/articles/221456187-ZEN-Error-Codes-for-Kerberos ZEN Error Codes for Kerberos] |
Latest revision as of 06:40, 2 August 2016
If Kerberos authentication fails, the ZEN displays a page with an error code. The details of the error codes are as follows:
Error Code | Description | When It Occurs | What to do |
---|---|---|---|
441000, 461000 | The user cannot be found. | The user was deleted or cannot be found in the registered domain. | Add the user. |
451000 | The domain does not exist. | The realm is not a registered domain on the Zscaler service. | Contact Zscaler support to add the realm as a registered domain. |
491000, 501000 | Invalid Kerberos token or username. | The computer time is incorrect. | Kerberos is very sensitive to clocks being in sync. Ensure that computer time is correct and it synchronizes from an NTP server. |
For more information please refer to the Zscaler article - ZEN Error Codes for Kerberos